Outsourcing
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7 Motivational Business Quotes to Get Your Head Back in the Game
May. 01, 20247 must-read motivational business quotes to help you get focused and stay motivated at work.
Seon Barbera -
Why Better Customer Experience Is Associated With Higher Revenue
Apr. 15, 2024Customer experience (or CX, for short) is a relatively new concept, but it’s become one of, if not the, key focus for many businesses over the last few years. It’s a major undertaking – one which...
Matthew Klein -
Ensuring Quality When Outsourcing Call Center Services
Apr. 08, 2024While outsourcing your call center can be extremely beneficial, not all partners will offer the same level of quality.
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Will AI Replace Customer Service?
Feb. 20, 2024Empowered with emerging technologies such as artificial intelligence (AI), machine learning (ML), big data and analytics, more organizations are engaging automation technology to achieve higher cus
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Enhancing Customer Experience in the Financial Industry: How Contact Centre Solutions Can Make a Difference
Feb. 15, 2024The financial industry, long known for imposing brick-and-mortar buildings and stern-looking tellers, has entered a new era.
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The Future of Financial Planning in Healthcare: How BPO is Revolutionizing the Industry
Feb. 05, 2024In the ever-evolving landscape of healthcare, financial planning is a critical component that can make or break an organization.
Ray Miskiewicz