Outsourcing
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Local vs. Overseas Outsourced Technical Support
Jan. 24, 2024Thanks to dramatic improvements in remote IT capabilities, today's businesses can choose between onshore and offshore support.
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Best Practices of Multilingual Call Center Services
Dec. 22, 2023Language and cultural barriers are among the most prevalent
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What Is Omnichannel Retail and What Are the Benefits?
Dec. 20, 2023If you've ever found a shoe you liked, only to find the store is missing your size, you might recognize going through a process such as this:
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As featured on Forbes: Top 3 Customer Experience Outsourcing Trends
Nov. 16, 2023The only way to stay ahead of the curve is to know which way the wind is blowing.
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How to Use AI to Create a Better Customer Experience
Oct. 16, 2023Starting an article by speaking to the current AI hype cycle feels like starting a blog post in 2020 with the phrase “In this moment of unprecedented uncertainty…”
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Financial Services: The Case for Outsourcing Customer Services
Sep. 30, 2022Outsourcing the contact center has been a largely accepted practice for many industries in today’s day and age.