Outsourcing
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Overcoming language barriers and improving CX with AI
Oct. 10, 2024Customers contact your call centers because they have a problem, and your goal must be to provide solutions quickly, accurately, and with as little friction as possible.
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7 Considerations When Choosing the Right Channel Enablement Provider
Oct. 09, 2024Confused about how to choose the right channel enablement provider for your business? These 7 considerations will help you find the best provider to amplify your business growth.
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The Importance of Training and Certification in Channel Enablement
Sep. 03, 2024Find the best way to leverage your valuable data for creating effective training, scripts and ways of presentation delivery and take your sales to the next level
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5 Sales Tactics That Close More Deals
Sep. 03, 2024Personalizing the customer experience can deliver five to eight times the ROI on marketing spend and lift sales 10% or more. This article will introduce you to 5 sales tactics that will help you...
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Understanding the Total Value of BPO Relationships
May. 07, 2024Globalization demands that organizations stay competitive and agile. This has never been clearer than the past couple of years.
CGS BPO Team
