Outsourcing
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On-Demand Healthcare Platforms are Disrupting the Insurance Industry
Mar. 29, 2018Health insurance companies can leverage new tech solutions and business process outsourcing (BPO) to deliver on the experiential expectations of their members, increase efficiency and reduce costs.
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Top 4 Considerations When Expanding Your Channel Program
Mar. 14, 2018Even if your business is doing well, expanding into a new territory comes with its own set of challenges. This article lays out four things to consider before expanding into a new region.
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5 New Year’s Resolutions for Improving Your Customer Experience
Jan. 23, 2018Make this the year of improving your customer experience. Find insights from leading customer care, service and experience experts to kick-start your efforts.
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5 Pillars in Creating a Channel Partner Program
Oct. 11, 2017The landscape of channel partner programs is changing rapidly. The products in the technology sector continue to evolve from legacy solutions to cloud-based products and services.
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7 Must-Haves for a Modern Outsourced Call Center
Sep. 22, 20177 must-haves for high-performing, modern call centers and tips on how to find your ideal BPO partner by evaluating these aspects of their services.