Outsourcing
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When is the right time to outsource?
Sep. 15, 2017Several challenges indicate outsourcing may be a good solution for you, and while each company has unique requirements, there are a few common indicators that it could be time to outsource.
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10 Insights from Customer Care Experts & Influencers
Aug. 24, 201710 insights from 10 real Customer Care Experts & Influencers to help you stay on top of trends in your industry.
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Customer Service Training Is an Investment That Pays Off
Aug. 02, 2017Insights into how forward-thinking companies see spending time and money training their employees in good customer service as a worthwhile investment.
Shep Hyken -
Connect with Customers Through Technology and Good Old-Fashioned Service
May. 25, 20173 tips for the best customer service: a combination of high-tech and human interaction in this increasingly automated world of self-service.
Shep Hyken -
7 IT Trends to Watch
May. 25, 2017A survey of IT administrators on how well they are keeping up with technology trends and to see what companies are planning for the future.
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Evolution of the Customer Service Agent: Customer Satisfaction in the New Age
Apr. 18, 2017As technology advanced from Interactive Voice Response (IVR) systems to intuitive Artificial Intelligence (AI) software, companies are forced to gradually demand higher-level skills and educational...