Outsourcing
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3 Guaranteed Hacks for Choosing the Right BPO Partner
May. 20, 2019The CGS report Business Process Outsourcing Trends 2019: A Look Ahead, surveyed 30 industries to assess the current trends in BPO partnerships and to reveal the biggest business challenges that they...
Samir Alam -
The History of the CGS Outsourcing Division
May. 10, 2019In honor of CGS’s 35th anniversary this month, the CGS team is highlighting the origin story behind each of its three divisions:
Natalia Kossobokova -
How CIOs Should Plan for U.S. Data Privacy Laws
May. 06, 2019U.S. states are proposing and passing competing and conflicting statutes that has the potential to create a morass of confusing corporate obligations, resulting in a chaotic and perilous operating...
Heather Hobson -
CGS Celebrates Its 35th Anniversary
Apr. 08, 2019Employees look back on some of their favorite memories at CGS as well as their significant milestones
Natalia Kossobokova -
The Origin Story Behind CGS
Apr. 02, 2019How a Soviet immigrant created a U.S. company of over 7,000 employees in 35 years
Natalia Kossobokova -
3 Things That Drive Efficiency in Customer Experience
Mar. 25, 2019Customer experience has been heralded as a new differentiator in the CGS 2019 BPO Look Ahead Report. The results point out that CEOs should focus on improving the overall customer experience in order...
Christine Crandell