Outsourcing
-
5 Types of Cyber Attacks and How to Prepare for Them
Feb. 27, 20192018 began with the cryptojacking hack of over 4,000 websites and ended with a month-long series of attacks on ISP and internet infrastructure by hackers of purportedly Chinese origin. These two...
Samir Alam -
How to Engage Employees in a Cybersecurity Culture
Jan. 14, 2019In an era of heightened data privacy concerns among consumers, with breaches costing companies billions of dollars in fines and tarnished reputations, is it enough to simply implement the latest...
Samir Alam -
CGS' Top 10 Most Popular Posts From 2018
Dec. 27, 2018As we reflect on this past year, we’ve provided you with our top 10 most popular blog posts we published in 2018, based on readership metrics from the CGS blog.
Natalia Kossobokova -
7 Essentials of Great Customer Service
Dec. 20, 20187 Essentials of Great Customer Service That Don't Change with Technology
CGS BPO Team -
7 Game-changing Tech Trends to Watch Out for in 2019
Oct. 22, 2018The IT outsourcing industry has changed tremendously in the last two decades. What was once a cost saving option for companies has become a business imperative.
CGS ITO Team -
Chatbots and Customer Service: Are The Days Of Human Agents Numbered?
Oct. 16, 2018Lynn Hunsaker, Michael Mills, Adrian Swinscoe