Call Center
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CGS Team Spotlight: Steve Petruk
Aug. 15, 2019It’s no secret that the customer service industry is evolving amidst robotics processing automation, artificial intelligence and cultural changes. CGS wanted to elevate its outsourcing solutions to...
Natalia Kossobokova -
How to Build an AI & Human Hybrid Solution for the Best Customer Experience
Jul. 30, 2019An interview with Customer Experience and AI expert Adrian Swinscoe
Natalia Kossobokova -
How AI in Customer Experience is a Top BPO Priority
Jun. 03, 2019Customer experience (CX) is the battleground where businesses flourish or fail. Enterprises recognize that excellence in customer experience is rapidly becoming their foremost priority. For business...
Samir Alam -
3 Guaranteed Hacks for Choosing the Right BPO Partner
May. 20, 2019The CGS report Business Process Outsourcing Trends 2019: A Look Ahead, surveyed 30 industries to assess the current trends in BPO partnerships and to reveal the biggest business challenges that they...
Samir Alam -
3 Things That Drive Efficiency in Customer Experience
Mar. 25, 2019Customer experience has been heralded as a new differentiator in the CGS 2019 BPO Look Ahead Report. The results point out that CEOs should focus on improving the overall customer experience in order...
Christine Crandell -
CGS' Top 10 Most Popular Posts From 2018
Dec. 27, 2018As we reflect on this past year, we’ve provided you with our top 10 most popular blog posts we published in 2018, based on readership metrics from the CGS blog.
Natalia Kossobokova