Call Center
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7 Essentials of Great Customer Service
Dec. 20, 20187 Essentials of Great Customer Service That Don't Change with Technology
CGS BPO Team -
CGS Celebrates Customer Service Week 2018
Oct. 05, 2018CGS is honored to celebrate Customer Service Week with our thousands of contact center service representatives around the globe.
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Why Should You Provide Customer Service in Spanish? (Part 1)
May. 31, 2018The US Spanish-speaking population is growing, increasing in its purchasing power and becoming more demanding. Is your company currently doing all it can to serve your Spanish speaking customers?
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5 Reasons to Choose Chile for BPO (Part 2)
May. 30, 2018Why is Chile such a great choice for BPO when you need a Spanish-speaking, nearshore solution? We discuss the reasons in this article which is part of our 3-part series: BPO in Chile.
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How to Meet Your Business Objectives by Serving Spanish Speaking Markets (Part 3)
May. 30, 2018There is no set-in-stone rule as to when a company should resort to BPO. Every business is distinct, has different organizational structures and will handle processes differently.
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Address KPIs in Healthcare & Health Insurance With BPO
May. 09, 2018Changes in the healthcare and health insurance industry mean CFOs are tasked with understanding how costs can be better managed through improved care strategies, including BPO strategies.