Call Center
-
5 Key Trends For Business Process Outsourcing into 2019
May. 02, 2018Every year CGS conducts an in-depth survey with companies around their yearly Business Process Outsourcing (BPO) goals and challenges. We summarize key findings and trends we expect to see in the...
-
On-Demand Healthcare Platforms are Disrupting the Insurance Industry
Mar. 29, 2018Health insurance companies can leverage new tech solutions and business process outsourcing (BPO) to deliver on the experiential expectations of their members, increase efficiency and reduce costs.
-
Managing Growing Customer Expectations in the Health Insurance Industry
Mar. 28, 2018Health Insurers need to stay informed of changing customer expectations and trends due to disruptive changes to their industry in the last decade.
Audrey Dotson -
5 New Year’s Resolutions for Improving Your Customer Experience
Jan. 23, 2018Make this the year of improving your customer experience. Find insights from leading customer care, service and experience experts to kick-start your efforts.
-
-
7 Must-Haves for a Modern Outsourced Call Center
Sep. 22, 20177 must-haves for high-performing, modern call centers and tips on how to find your ideal BPO partner by evaluating these aspects of their services.