Call Center
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Frontline Call Center Agents Share Tips for Handling Stressful Customer Interactions
Nov. 24, 2020It’s 2020, we’re all on edge. Covid-19 shut down businesses and sent a lot of people to work from home.
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Contact Centers During and After COVID
Nov. 04, 2020Due to COVID-19, chaos erupted in customer service as companies attempted to balance worker safety with business continuity. There are approximately 3 million customer service reps in the U.S.
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The 3 Healthcare Transformations Covid-19 is Accelerating
Oct. 28, 2020The pandemic has disrupted every industry, company, and person in countless ways. For some industries, like healthcare, the pandemic continues to transform and will for years to come.
Christine Crandell -
Accelerating Onboarding and Training for Contact Center Agents During a Crisis
Aug. 12, 2020Maintaining excellence with technology and engagement
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Contact Center Outsourcing During COVID-19
Jul. 29, 2020Providing quality, flexible call center customer service in a pandemic Introduction
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10 Quotes on How COVID-19 Forever Changed Contact Centers
Jul. 15, 2020The pandemic has been a tipping point and catalyst for change touching everyone’s life and every business. Commonly held beliefs and business practices pre-COVID-19 continue to be challenged as co