Call Center
-
How Customer Service Pivoted
Jul. 07, 2020“It used to be that customer experience was the only way to differentiate your brand among a sea of sameness.
-
How to Meet Customer Service Demands in light of Covid-19
May. 27, 2020The coronavirus pandemic is having far-reaching effects, not just today but well into the foreseeable future. “This is actually a fundamental reset. It’s not just an economic event.
-
Outsourcing Improves Staff Efficiency and Patient Care
Apr. 23, 2020For Health Providers and Medical Device Companies During Covid-19 and Beyond
-
A Digital Business Continuity Strategy For Financial Services Companies Coping with Covid-19
Apr. 22, 2020The COVID-19 pandemic is not only a major health crisis, it’s also an economic one.
-
COVID -19 Update: CGS Global Contact Center Response
Apr. 03, 2020CGS has taken several measures since the beginning of March due to the growing pandemic.
-
Q&A with Todd Hollrah: Developing a High-Performance Contact Center
Feb. 03, 2020We recently spoke with expert Todd Hollrah, who has 20 years of experience in successfully directing multi-site, global contact center operations.