Call Center
-
5 Ways to Improve Customer Satisfaction and Retention
Jun. 01, 2021Customer satisfaction and retention continue to give organizations trouble. Here are some solutions.
Eric Lancaster -
Streamline Support and Save Resources with Augmented Reality
May. 11, 2021The pandemic has accelerated and compressed companies’ and workers’ adoption of trends and technology that were already well underway.
-
Right to Repair and AR Benefit Consumers, Companies
Apr. 27, 2021A recent BCG survey revealed almost 95 percent of consumers believed their personal actions could
-
Top 4 Customer Service Tech Investments for 2021
Feb. 08, 2021The pandemic is accelerating technology investments across most business units and functions.
-
Balancing CX, Security and Costs Are Top Goals for 2021
Feb. 01, 2021Top 5 business goals for call center providers for 2021
-
Humor Can Be a Call Center Agent’s Best Tool in Times of Turmoil
Dec. 01, 2020A good laugh can be cathartic and help keep us grounded and focused in tough times. Keeping things lighthearted can also help call center agents deliver a more enjoyable customer