Call Center
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Balancing Technology and Costs with Empathy and Experience
Aug. 03, 2021Consider how many times you’ve typed or shouted, “Speak to a representative,” at a chatbot or interactive voice menu that struggled to understand your question.
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7 Best Practices for Your Omnichannel Customer Experience
Jul. 20, 2021Ninety-eight percent of consumers switch between multiple devices and channels t
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Top Technologies to Train Contact Center Agents
Jul. 15, 2021The most productive and efficient contact centers—those that protect your brand and act as an extension of your staff—start with the best training.
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Are You Asking Too Much from Your Customers?
Jul. 06, 2021Customer effort is key to improving customer experience (CX) and your bottom line
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Better Contact Center Training Using Multiple Modalities
Jun. 29, 2021The most successful, productive and efficient contact centers start with the best training.
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6 Steps to a Better Strategic Outsourcing Partnerships
Jun. 23, 2021Outsourcing partnerships play a critical role in allowing an organization to expand. It’s vital that every leadership position within an organization play a proactive role in increasing the...