Call Center
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Customer Service Tip of the Week: Thank You Notes
Nov. 05, 2015CGS Customer Service tip of the week is writing a thank you note.
Camille Stokes -
Top 10 Tenets of Today's Customer Service
Oct. 26, 2015With customer service always evolving, and managers needing to stay up to date on the latest trends, here are 10 tenets to show your customers you care.
Camille Stokes -
How Does Outsourcing Contact Centers Improve the Bottom Line?
Oct. 23, 2015With BPO and IT outsourcing taking off, many would argue that the most attractive reason to partner with third-party providers is cost savings.
Camille Stokes -
What is the Future of Information Exchange?
Sep. 25, 2015CGS explores the future of information exchange including personalization, omnichannel and advances in technology for big companies.
Amanda Moreno -
Customer Service Tip of the Week: What's Your Name?
Sep. 21, 2015CGS offers customer service tips that will help your company exceed in the industry.
Camille Stokes -
How to Leverage Technology for a Better Retail and Hospitality Customer Experience
Sep. 18, 2015How retail and hospitality companies are seeing increased success from embracing new technologies for a superior customer experience in a digital age.
Seon Barbera