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Humans vs AI: Who Wins in the Customer Service Arena?
Nov. 30, 2015It seems logical in the customer service world that organizations leverage automated systems and AI to clear up consumer complaints, but can humans provide better support experiences?
Eric Lancaster -
Holiday Season 2015: Great Customer Service and Support is Omnichannel
Nov. 25, 2015In order succeed this holiday season, brands and firms must invest in business process outsourcing services to keep up with consumers' e-commerce omnichannel support demands.
Eric Lancaster -
Customer Service Tip of Week: Breaks
Nov. 22, 2015The CGS customer service tip of the week is taking breaks.
Camille Stokes -
Customer Experience Trends That Are Shaping Retail
Nov. 13, 2015With more consumer dollars up for grabs this holiday shopping season, retailers must be increasingly focused on providing a superior customer experience to gain a competitive advantage.
Seon Barbera -
Customer Service Tip of the Week: Provide Lunch
Nov. 13, 2015The CGS customer service tip of the week is provide a free lunch to your employees to make them feel appreciated.
Camille Stokes -
CGS Expands to Israel
Nov. 09, 2015Why we decided to open a global business process outsourcing office location in Netanya, Israel.
Camille Stokes