Call Center
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4 Customer Service Predictions for 2016
Jan. 05, 2016Here are four customer services predictions that businesses should use to develop their 2016 strategies.
Eric Lancaster -
4 Components of Omnichannel Customer Experience Strategies
Dec. 30, 2015To guarantee successful adoption of an omnichannel initiative, enterprises must have four key components of their strategies planned and ready to go.
Eric Lancaster -
Are You Ready For the Big Data Era of the Call Center?
Dec. 19, 2015Soon, big data and analytics will play a large role in contact center improvement, making it more of a business necessity than differentiator.
Eric Lancaster -
An Outlook on Tech Skills for 2016
Dec. 11, 2015What tech skills are required in the next year? Let's take a look at what talents and expertise businesses will demand in 2016.
Eric Lancaster -
5 Ways BPO Will Change the Business Landscape By 2020
Dec. 09, 2015BPO has evolved rapidly in the past few years, but by 2020, it will truly reinvent business.
Eric Lancaster -
BYOD's Impact on Tech Support
Dec. 05, 2015Many organizations welcome personal mobile devices in the workplace, but in order to support employees' technical demands, they must turn to business process outsourcing.
Eric Lancaster