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Conversational Commerce is Here to Stay: Is Your Brand Ready?
Mar. 21, 2016We're in the age of conversational commerce: What does that mean and how can your brand capitalize on it? CGS takes a look.
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Should Your Business Invest in Omnichannel CX? 4 Questions to Consider
Feb. 25, 2016Can your business benefit from offering an omnichannel customer experience? If so, how can you create an omnichannel CX strategy? Find out more.
Christine Kitson -
5 Common Customer Service Mistakes (and How to Avoid Them!)
Jan. 29, 2016Five avoidable and fixable customer service and customer experience mistakes that companies make.
Seon Barbera -
Why CFOs Should Care About Customer Service
Jan. 20, 2016You should care about customer service as much as every other business leader at your organization, because consumers' experiences directly impact your bottom line.
Eric Lancaster -
Tools That Improve Customer Service and Tech Support
Jan. 12, 2016In a fully digital business world, support representatives and other employees must be armed with tools that make it easy to give consumers personalized, efficient and accurate answers to their...
Eric Lancaster -
Is BPO a Cost-Saver or a Revenue-Driver?
Jan. 08, 2016BPO positively impacts the financial standing of clients using those services, but is it helping firms earn more revenue or just reducing their expenses?
Eric Lancaster