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Redefining “Tech” Support: 4 Ways Technology Fuels Customer Service
Apr. 13, 2016Customer service and technology are now completely intertwined, and brands must integrate the latest software and technology into their customer service experience. Which are the most important...
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Gamification as Motivation: Parallels Between Gaming and Employee Training
Apr. 08, 2016How can businesses leverage gamification to push their employees to their full potential? Find out how using video game tactics in your learning strategy can increase productivity, encourage...
Christine Kitson -
Customer Service Strategy: Why Brands Need Culture, Feedback and Partners to Survive
Apr. 06, 2016There is a fine line between providing quality, tailored customer service and scaring away consumers. Does your brand have the proper tools in place to survive against the competition?
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3 Essential Components of a Successful Customer Experience Ecosystem
Apr. 04, 2016Take a look at what an ideal customer experience ecosystem calls for with respect to finding new people, processes and technology.
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How to Become a Customer Experience Leader
Apr. 01, 2016How to become a customer experience leader and use customer service to differentiate your brand from the competition.
Seon Barbera -
The 10 Best Customer Service Tweets and What You Can Learn From Them
Mar. 25, 2016A roundup of ten of the best customer service and customer experience Tweets to celebrate Twitter's 10th anniversary.
Seon Barbera