Call Center
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7 of the Toughest Calls Gathered from the Frontlines
Mar. 08, 2017Customers who’ve had a negative experience are more likely to spread the word to more people than they would if they had a positive experience. Do you ever wonder about the science behind it?
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Infographic: The ROI of Good Customer Service
Dec. 08, 2016This infographic provides a quick start to understanding the ROI of a good customer experience.
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Customer Service Week Recap — Recognizing the Critical Role of Customer Service Agents
Oct. 24, 2016Customer service agents are the people who make your customers happy. During Customer Service Week, this year and every year, organizations take the time to recognize all the hard work of customer...
Matthew Klein -
At-home vs. Contact Center Agents: What to Consider When Choosing a BPO Model
Aug. 22, 2016As a result of increased demand for customer service and advancements in communications technology, business process outsourcing (BPO) is experiencing significant growth for both contact centers and...
Matthew Klein -
19 Customer Experience Influencers You Need to Follow Now
Jul. 27, 2016Follow these 19 customer experience influencers to improve your customer service and engage consumers with CRM and other tools.
Ida Piker -
Top 3 Tech Support Challenges and What You Can Do About Them
Jul. 01, 2016In a survey conducted by IDG TechPulse, 7% of respondents reported themselves not facing any major issues. The other 93% were not so fortunate. Here is what they are faced with.
Missy Chaiet