Call Center
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3 Customer Experience Practices That Will Be Obsolete in 2020
Jun. 21, 2016Three popular customer support, and customer support channels, that will be changing in the not-to-distant future and what those channels will look like in a few years.
Shep Hyken -
2016 Summer Games: Is Your Customer Service Support Ready
Jun. 20, 201660% of consumers have higher expectations for customer service now than they did just one year ago. Here is how your customer support can be ready for the 2016 Summer Games in Rio.
Missy Chaiet -
Looking For Outsourcing Providers? These Are The Best BPO Resources And Analysts To Guide Your Decision
Jun. 08, 2016The top business process outsourcing industry analysts and publications to look to when choosing a BPO company.
Michael Mills -
Want a Better Customer Experience? Start with Your Technology and Infrastructure
May. 31, 2016Fast, efficient omnichannel handling of customer service issues is essential for a great customer experience.
D. Crangle -
How Facebook’s Recent Announcement Will Change Customer Experience for Retailers Forever
May. 26, 2016What new Facebook Messenger chatbots mean for retailers who invest in social customer service and customer experience.
K. Hawkins -
Quality Customer Care or Cutting Costs: Why Not Both?
May. 11, 2016Can you provide top-notch customer service without breaking the bank? It might be easier than you think. Find out how to increase quality care without increasing costs.
Christine Kitson