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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More
AI+CX_Campaign_Blog-Home_01

Why 2025 is the year you’ll likely fire your traditional contact center vendor

Outsourcing

If you haven’t implemented the right technologies into your contact center, you’re not the only one bothered.

January 20, 2025
AI+CX_Campaign_Blog-Home_03

How to personalize customer experience with insights throughout the customer journey

Outsourcing

Have you ever tried to walk in your customer’s shoes? 

January 16, 2025
AI+CX_Campaign_Blog-Home_02

How an AI Copilot Turns Contact Center Reps into Super Agents

Outsourcing

Is there such a thing as the perfect call center agent? 

January 14, 2025
Fashion retail in 2025

Fashion retail in 2025: same challenges ahead but different approaches required

Applications / ERP

It’s that time of year for fashion retail again. Well, nearly.

December 18, 2024
Fashion Inventory Management thumbnail

Fashion inventory management to mitigate tariff challenges

Applications / ERP

As the new year approaches, businesses in fashion, apparel, and consumer goods face the potential for tariffs and other regulations.

By Paul Magel, President, Application Solutions Division, CGS Inc. December 09, 2024
BlueCherry - Game Changing Strategies

Game changing strategies for flexibility in the connected supply chain

Applications

What do Olympic gymnasts and successful supply chain managers have in common?  The answer is that both develop flexibility as an important capability in maintaining their competitive edge. ...

December 03, 2024
Navigate Tariff Challenges with Digital Supply Chains

Navigate Tariff Challenges with Digital Supply Chains

Applications

As we approach 2025, potential trade policy shifts could profoundly impact industries like fashion, apparel, and consumer goods.

By Paul Magel, President, Application Solutions Division, CGS Inc. November 25, 2024
Tech-driven expansion thumbnail

Tech-driven expansion: UK fashion retailers entering India's market

Applications / ERP

UK retailers pursuing opportunities in India is officially a trend.

October 31, 2024
how to accelerate

How to Accelerate and De-risk AI-Automated CX

Call Center / Outsourcing

Savvy business leaders know that timing is everything when making changes to call center processes.

October 22, 2024
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    • EDI
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    • United Kingdom Retailers
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