Learning, Augmented Reality
Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait
Discover how leading Life Sciences organizations are closing the $160B skills gap with strategic L&D transformation, immersive...
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Discover how leading Life Sciences organizations are closing the $160B skills gap with strategic L&D transformation, immersive...
Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
The Datafication of Work: How L&D Can Use Big and Small Data to Improve Performance
As new AI powered tools hit the mainstream, HR departments are seeing an increased datafication of work. Data now supports everything from improving performance to informing decisions.
Stepping Up: Trends and Opportunities in Footwear
Footwear has proved itself to be one of the most dynamic, fast-moving markets of the fashion and apparel sector in recent years.
Revealed: Top 2024 Challenges and Priorities - Fresh Insights from Across the Fashion Supply Chain
The pressure never really lets up in the fast-paced world of fashion and consumer goods.
Charting Success: Driving Workforce Transformation
Many companies are increasingly overwhelmed by how to take advantage of emerging technologies like extended reality (XR) and generative AI. To grow and stay competitive, they need to get up...
2024-25: Key Considerations for the Retail Supply Chain
What do retailers, brands, and their manufacturing partners need to think about to optimise supply chain operations in 2024 and beyond?
Online growing share of retail sales
Ensuring Social Compliance in Fashion Manufacturing
Sustainability has become a pressing concern for businesses across virtually all industries.
Will AI Replace Customer Service?
Empowered with emerging technologies such as artificial intelligence (AI), machine learning (ML), big data and analytics, more organizations are engaging automation technology to achieve...
Factory Digital Transformation: Why Retailers and Brands Are Acting Now
Digital transformation has been embraced in many facets of the retail supply chain, from eCommerce to product development to order management.
Enhancing Customer Experience in the Financial Industry: How Contact Centre Solutions Can Make a Difference
The financial industry, long known for imposing brick-and-mortar buildings and stern-looking tellers, has entered a new era.