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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

From Compliance to Curiosity: How XR and AI Are Redefining Workplace Learning

Learning / Augmented Reality

Adam Shah, Director of Immersive Technologies, explores how extended reality (XR) and artificial intelligence (AI) are revolutionizing workplace learning. By shifting from compliance-driven...

By Adam Shah, Director, Immersive Technologies July 01, 2025
bluecherry blog banner

Why People – Not Just AI – Are Your Greatest Fashion Supply Chain Advantage

Supply Chain ESG

In this new thought leadership piece, Molly Puckett explores how fashion brands can maximize the value of AI by putting people at the center of digital transformation. Molly outlines why...

By Molly Puckett, Vice President, PMO & Consulting June 30, 2025

From Data to Decisions: AI’s Role in Scalable Fashion Sustainability

Sustainability in Fashion

Summary: In his latest thought leadership, BlueCherry ESG product manager Chris Jones explores how AI is helping fashion brands turn ESG data into real-time intelligence — enabling carbon...

By Chris Jones, ESG Product Manager June 26, 2025
a male and female call center employee behind an overlay of the CGS logo

How Visionary Brands are Rewriting the BPO Playbook

Outsourcing

In this thought leadership piece, Suzana Sandu, director of operations, explores how today’s most visionary brands are redefining the role of BPO --transforming it from a transactional...

By Suzana Sandu, Director of Operations June 18, 2025

Newsweek Names CGS as One of America’s Greatest Workplaces for Third Consecutive Year

CGS

CGS has once again been named one of Newsweek’s America’s Greatest Workplaces for 2025 for the third year in a row.

By CGS June 17, 2025
a male and female call center employee behind an overlay of the CGS logo

Meet the Super Agent: The New Standard for Customer Experience Excellence

Outsourcing

CGS marketing manager Mira Stanescu explores the rise of the 'Super Agent' -- a new breed of contact center professional who blends technical fluency, emotional intelligence, and sales...

By Mira Stanescu, marketing manager June 13, 2025
a male and female call center employee behind an overlay of the CGS logo

From Script-Readers to Storytellers: How CGS Turns Contact Center Agents into Brand Heroes

Outsourcing

In this thought leadership, Joshua Mims, director of implementation & solutions architecture, shares how CGS transforms contact center agents into true brand ambassadors through immersive...

By Joshua Mims, director, implementation & solutions architecture June 11, 2025
a male and female call center employee behind an overlay of the CGS logo

From Cost Cutter to Growth Partner: The Strategic Evolution of BPO

Outsourcing

This thought leadership piece from Octavian Lixeanu, Vice President of Operations at CGS Romania explores how BPO has evolved from a back-office cost-saving tactic into a strategic driver of...

By Octavian Lixeanu, Vice President of Operations, CGS Romania June 04, 2025

2025 Fashion ESG Regulations: What Brands Must Do to Comply — and Compete

Sustainability in Fashion

In his latest Bluecherry thought leadership piece, ESG product manager Chris Jones explores how brands face increasing pressure to provide verifiable data across supply chains, product life...

By Chris Jones, ESG Product Manager May 22, 2025
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