Outsourcing
-
Top 3 Business Challenges and How Outsourcing Can Help
Sep. 02, 2021In our 2021 survey, we put three very direct questions about support to 200 business leaders and
-
-
Training for Empathy in Contact Centers
Aug. 17, 2021You can’t have an efficient and productive contact center if your staff isn’t equipped with exemplary training.
-
Balancing Technology and Costs with Empathy and Experience
Aug. 03, 2021Consider how many times you’ve typed or shouted, “Speak to a representative,” at a chatbot or interactive voice menu that struggled to understand your question.
-
7 Best Practices for Your Omnichannel Customer Experience
Jul. 20, 2021Ninety-eight percent of consumers switch between multiple devices and channels t
