Outsourcing
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5 Benefits from Including Outsourcing in Your Pandemic Survival Strategy
Aug. 19, 2020The pandemic is a global black swan event.
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Accelerating Onboarding and Training for Contact Center Agents During a Crisis
Aug. 12, 2020Maintaining excellence with technology and engagement
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Contact Center Outsourcing During COVID-19
Jul. 29, 2020Providing quality, flexible call center customer service in a pandemic Introduction
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10 Quotes on How COVID-19 Forever Changed Contact Centers
Jul. 15, 2020The pandemic has been a tipping point and catalyst for change touching everyone’s life and every business. Commonly held beliefs and business practices pre-COVID-19 continue to be challenged as co
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How Customer Service Pivoted
Jul. 07, 2020“It used to be that customer experience was the only way to differentiate your brand among a sea of sameness.
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Customer Service and Data Privacy
Jun. 08, 2020Will the global pandemic change the way consumers feel about data privacy? Privacy confusion