Outsourcing
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Balancing CX, Security and Costs Are Top Goals for 2021
Feb. 01, 2021Top 5 business goals for call center providers for 2021
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BPO Provider "must-haves" for 2021
Jan. 28, 2021Enhanced security and tech capabilities top the list for COVID impacted clients
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AR Technology Helps Organizations Recover From COVID
Jan. 07, 2021The COVID-19 pandemic created massive challenges for both individuals and organizations alike.
John Himes -
Using Augmented Reality to Digitally Transform Frontline Support in the Post-COVID Era
Dec. 23, 2020While there are promising signs of an end to the COVID-19 pandemic, the scale of business implications show no signs of waning as we turn the corner into 2021.
James Kobielus -
Frontline Call Center Agents Share Tips for Handling Stressful Customer Interactions
Nov. 24, 2020It’s 2020, we’re all on edge. Covid-19 shut down businesses and sent a lot of people to work from home.
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Augmented Reality Can Improve Remote Support in the COVID-19 Era
Nov. 12, 2020Businesses find themselves increasingly challenged to provide hands-on support in a hands-off world.
James Kobielus